Protect yourself and your family for only 87p/day*

Home / Complaints

Complaints

We aim to provide an excellent service in every single case - but from time to time, things do not go to plan. We take any complaint very seriously and will endeavour to resolve it quickly in every case. If you decide to register a complaint, please contact us at phc_admin@priorityhealthcover.com.

Alternatively you can write to us at
The Affiliate People Ltd
Suite 408-9
Britannia House
1-11 Glenthorne Road
London. W6 0LH.
Company Number: 06903071 registered in England and Wales.

Our directors will look into your complaint. If necessary, we will get in touch with you for further information. The points you raise will be investigated fully and our directors will review the details of your complaint carefully. Once this investigation and assessment has been completed, you will then be contacted and we will provide you with a written response to confirm our decision. We will endeavour to do this within 4 weeks of receipt. However, if we have been unable to complete our investigation within 4 weeks of receipt of a complaint we will then write and provide you with an update. Our intended maximum response period for our final written response is 8 weeks from receipt of a complaint. We will provide you with a further update at that time.

If we believe that you have suffered financial loss caused by our handling of your affairs, we may, at our discretion, offer you financial redress or some other means of restitution. If we do not believe that we are to blame for the circumstances specified in your complaint or if we do not consider that you suffered financial loss as a result of our actions, we will confirm that to you in our response. If appropriate, we will also tell you what steps we will take to address the situation - and what steps we will take to ensure it does not happen again. Clearly, we always want to resolve any concerns you raise with us.

If we are unable to resolve your complaint within eight weeks of receipt, or you are not satisfied with our response to your concerns, you may be eligible to submit details of your complaint to the Financial Services Ombudsman.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0300 1239 123. Calls to this number cost no more than calls to 01 and 02 numbers 0800 023 4 567 calls to this number are now free on mobile phones and landlines
Email: complaint.info@financial-ombudsman.org.uk
Information regarding the service can be found on the Financial Ombudsman website:
www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
European Online Dispute Resolution Platform
In relation to your complaint you can also request a review from the European Online Dispute Resolution platform.

Don’t delay, get protected today for just 87p per day*

IMPORTANT INFORMATION

The guidance and/or advice contained in this website is subject to the UK regulatory regime and is therefore restricted to consumers based in the UK

*Example of the costs

£26.22 per month for a 31 year old man living in SW2 selecting Premier Cover with WPA with shared cover costs of £500 per year. Covers All hospital costs, surgery fees, MRI/ CT scans and out-patient surgical procedures. Specialist consultations, tests and physiotherapy (£350). Can be enhanced with extra out-patient and increase benefit to £1,000. Choose from over 600 UK hospitals as standard.

Other exclusions apply and other plans are available from other providers

The cost of insurance can depend on a number of factors, such as your age, weight, where you live, family history and your occupation. As a result, the cost you will pay is based on your own circumstances, for Independent advice on insurance go to moneyadviceservice.org.uk.

priorityhealthcover.com is a website dedicated to finding the best value private medical insurance cover possible for its users. we make no charge for these services as we receive a fee from the insurance partners with whom we work. We work with a panel of leading private medical insurance companies to identify a range of private medical insurance quotes for you. by filling out our form priorityhealthcover.com allows you to access and then compare private medical insurance policies. The information contained in this website is for general information purposes only.

Priority Health Cover is a trading style of The Affiliate People, a company registered in England and Wales, registered number 06903071 and registered office address Suite 408-9, Britannia House, 1-11 Glenthorne Road, London. W6 0LH. For further details click here . The Company is duly registered with: The Data Protection Act, 1998 Reg. No: Z259836X; The Affiliate People are an Appointed Representative of Ingard Financial Limited which is authorised and regulated by The Financial Conduct Authority, Registered number 450731.



© 2016 The Affiliate People Ltd – All Rights Reserved